Shipping Info

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Cloudy has no control over these charges, nor can Cloudy predict what they may be.

Customer shall comply with all laws, regulations and orders of the United States, the United Nation Organization, and the member states of the European Union and the European Free Trade Association, applicable to the export, re-export, transfer or resale of products or the provision of services and related technical data (“Export Laws”). Purchaser shall not (i) make Products or Services available in any country in contravention of any Export Laws, or any other law, and (ii) not make Products or Services available in a country for which an export license or other governmental approval is required without first obtaining all necessary licenses or other approvals.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

It is your responsibility to know the laws of the country into which you are importing any Products that you order from Cloudy. By placing an order you certify that the import of the Products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country or region.

In certain limited scenarios, customers may be able to arrange for their own pickup or may be able to pick up their order from one of our facilities.

Items in your order may be shipped via a single shipment, or via multiple shipments. For example, if your order contains an item that is on backorder/pre-order, then we may ship the in-stock item(s) in your order first, and then later ship the back-order/pre-order item once it becomes available. Any delay in delivery will not relieve you of your obligation to accept the remaining deliveries. Cloudy shall not be liable for any failure to ship complete orders or for any shipment delay.

All Products purchased from us are made pursuant to a shipment contract. This means that title to and the risk of loss or damage of such Products passes to you upon our delivery of the Product to the third party courier.

Once your payment is processed, ownership in the items will shift from Cloudy, to you (except in scenarios in which your order may be subject to a hold or delay due to a scenario such as: your order or account needs additional verification, a suspected or actual breach in any of our terms or policies (including our Terms of Service), suspected or actual fraud, an issue with the information that you provided, the products or components are unavailable, there was a pricing error, an unusuality or irregularity in your order or account, or similar. In such case, this ownership in the items will shift from Cloudy to you once our fulfillment center has begun processing your order or when your order has been delivered to the third-party courier.)

Cloudy may refuse service, refuse to process or complete your order, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.

You authorise Cloudy and its nominated agents and contractors to perform any of the following activities in connection with the delivery of any Products: (i) to act as your agent to make and file customs declarations and all related actions as your direct representative, which expressly includes completing any documents, amending product or Harmonised System codes, and paying any duties, taxes or penalties required under applicable laws and regulations; (ii) to act as forwarding agent for customs import and export control purposes solely for the purpose of designating a customs broker to perform customs clearance and entry; and (iii) to redirect an order to your customs broker or other address upon request by any person whom Cloudy's nominated agents and contractors believe in its reasonable opinion to be authorised. You maintain the sole responsibility & agree to: comply with all applicable laws, file customs declarations and all related actions, complete any documents, amend product or Harmonised System codes, pay any duties or taxes or penalties, complete all import & export, and complete customs clearance & entry.

Whilst Cloudy will make every effort to supply Customer with the Products and/or Services listed on the Order Confirmation, there may be occasions where Cloudy is unable to supply these Products and/or Services because, for example, (i) such Products or Services are no longer being manufactured or available, (ii) Cloudy is unable to source relevant components or (iii) there was a pricing error. In such circumstances, Cloudy will contact Customer and may suggest alternative Products or Services that Customer might wish to purchase (at the same or different price). In the event of a pricing error, Cloudy will communicate the correct price to Customer. If Customer does not accept Cloudy's proposed substitution or the price modification, then Cloudy will cancel the Order and refund any money that Customer may have paid to Cloudy in respect of the Order. The repayment of such monies will be the extent of Cloudy's liability to Customer if Cloudy is unable to deliver the Products and/or Services ordered by Customer. Once Cloudy has sent the Order Confirmation to Customer, Customer generally may not cancel the Order.

Unless otherwise notified by Cloudy in writing, title to and the right to retake possession of the Products purchased from Cloudy shall remain with Cloudy until all sums owing to it by Customer in respect of the Products shall have been paid in full. Cloudy may, at Customer’s expense, retake possession of the Products. For that purpose, Customer grants Cloudy, or any party representing or elected by Cloudy, an irrevocable licence to enter the premises where the Products then are, and, at Cloudy's option in so doing, act in the name of Customer. So long as such title to and rights over Products remains with Cloudy, Customer shall keep the Products stored in such a manner which enables them to be identified as the Products and, wherever required by Cloudy, identify the Products to Cloudy.

Note:
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment.