Frequently Asked Questions

General / Shipping / Payment

What is your 30-Day Money Back Happiness Guarantee?

We're confident that you'll love our products, which is why we offer a completely risk-free 30-day money back happiness guarantee.

Don't like it? No worries! Just email us and request a refund. You're able to ship it back within 30 days of purchase with a prepaid label we send you and we'll issue you a full refund. View Refund Policy.

Can I save money if I select a Higher Quantity/Pack, Bundle/Kit, Subscribe, or Join The Rewards Program?

ABSOLUTELY! Although we’re already confident that our premium products are already affordable & offer incredible value, we have plenty of options to make our products even more affordable & accessible!


Stock Up & Save Big (up to $140/60%+ off):

Buy larger quantities of our products to save tons of $! For example, our Melatonin Diffuser goes from $20 per diffuser to $8.3 per diffuser when you buy a 12-Pack. That’s nearly 60% off and saves you $140! This gives you the peace of mind of not running out of product fast and worrying about having to re-order, and can also help you hit our FREE Shipping thresholds (US gets Free Shipping on Orders $50+, AUS/CA/UK/IT/NZ gets Free Shipping on Orders $100+)! Simply tap a quantity under "Select Quantity" on the product page of the item you're purchasing and enjoy those sweet savings!


Subscribe & Save Money Time, and the Environment (up to 20% off):

We offer convenient, risk-free, & affordable subscriptions on all of our products. Simply tap “Subscribe & Save” on any of our product pages and enjoy 10-20% off. You can select a delivery schedule that works for you. There’s no obligation - you can skip, modify, or cancel your subscription at any time.


Bundle & Save $$$ with Kits (up to $108/50+% off):

Get great value when you select, bundle, & save 50%+ on an All-In-One Relax + Rest Kit. Who wouldn’t want to get to try our entire line of products while also saving $60-$100+! Best of all, each one of our All-In-One Kits also include FREE FAST US shipping!


Claim Your FREE Silk Eye Mask Gift ($20 value):

All orders automatically include a FREE Silky Sleep Mask (worth $20). No code necessary.


Earn FREE Shipping ($6-$10 value):

Get FREE fast shipping and save $6-$10 when you hit our shipping threshold. US orders over save $6 off their order by getting FREE Fast 3-Day Express Shipping ($6 value) when their order is $50+. Australia, Canada, United Kingdom, Italy, New Zealand orders save $10 off their order by getting FREE First Class Package International Shipping ($10 value) when their order is $100+.


Give $10 Off, Get $10 Off ($20 value):

Our Cloudy Rewards Program lets you Text or DM your friend a link to get $10 off their first order, and claim a $10 Gift Card of your own once they use theirs. You can also earn points by following us, signing up, placing orders, sharing discounts with friends, & more. Points can be redeemed for % discounts, $ gift cards, free gifts, & more. Tap here to sign up (free, takes 30 seconds). (Note that you can’t sign up just only to use your own discount code/link that is supposed to be meant for sharing with friends, as we block these discounts when users try to game the system.)

Earn FREE % Discounts, Coupons, $ Gift Cards, Gifts & more (earn $10/20%+ off):

Our Cloudy Rewards Program lets you earn points by following us, signing up, placing orders, sharing discounts with friends, & more. Points can be redeemed for % discounts, $ gift cards, free gifts, & more. Tap here to sign up (free, takes 30 seconds).

Follow Us on Social Media (quick & easy):

Our Cloudy Rewards Program lets you earn points by following us, signing up, placing orders, sharing discounts with friends, & more. Points can be redeemed for % discounts, $ gift cards, free gifts, & more. Tap here to sign up (free, takes 30 seconds).

Are all of your products drug-free, vegan, and cruelty-free?

Yes, yes, and yes! ALL of Cloudy's products are 100% free of any drugs or controlled substances. They're also vegan and cruelty-free.

When will my package ship after I order?

Orders are shipped same-day if placed before 12PM EST on a business day. Orders after that will ship the next business day.

Be assured you'll be kept updated via email, where you’ll receive a tracking number and link to track your order the moment your order ships! Allow up to 24hr for tracking numbers to update with latest status.

Orders are shipped same-day if placed before 12PM EST on a business day. Orders after that will ship the next business day. Be assured you'll be kept updated via email, where you’ll receive a tracking number and link to track your order the moment your order ships! Allow up to 24hr for tracking numbers to update with latest status.

Calm Diffusers, Caffeine Diffusers, & Focus Diffusers Pre-Order Note: All products we sell are shipping at normal fast speed except our new "Calm Diffusers", "Caffeine Diffusers", & "Focus Diffusers", which are on pre-order and will ship around September-October. Any other products in your order will likely ship immediately, but your Calm or Caffeine or Focus Diffusers will ship in a separate shipment than any other products in your order. Calm Diffuser, Caffeine Diffuser, & Focus Diffuser ingredients & packaging may vary. Be assured you'll be kept updated via email & will be sent tracking as soon as your Calm or Caffeine or Focus Diffusers are shipped.

How long will it take for my order to arrive?

1. Orders shipped with "3-Day Express" will arrive in an average of 3 business days (1-5 business day range) after shipment.

2. Orders shipped with "2-Day Express" will arrive in 1-2 business days after shipment.

3. Orders shipped with "First Class Package International" will arrive in an average of 5 business days (3-12 business day range) after shipment

Be assured you'll be kept updated via email, where you’ll receive a tracking number and link to track your order the moment your order ships! Allow up to 24hr for tracking numbers to update with latest status.

Orders are shipped same-day if placed before 12PM EST on a business day. Orders after that will ship the next business day. Be assured you'll be kept updated via email, where you’ll receive a tracking number and link to track your order the moment your order ships! Allow up to 24hr for tracking numbers to update with latest status.

Calm Diffusers, Caffeine Diffusers, & Focus Diffusers Pre-Order Note: All products we sell are shipping at normal fast speed except our new "Calm Diffusers", "Caffeine Diffusers", & "Focus Diffusers", which are on pre-order and will ship around September-October. Any other products in your order will likely ship immediately, but your Calm or Caffeine or Focus Diffusers will ship in a separate shipment than any other products in your order. Calm Diffuser, Caffeine Diffuser, & Focus Diffuser ingredients & packaging may vary. Be assured you'll be kept updated via email & will be sent tracking as soon as your Calm or Caffeine or Focus Diffusers are shipped.

Do you ship worldwide?

Yes! We ship to all countries in the world (except Brazil & Singapore)!

Please note that you are responsible for any applicable customs clearance, taxes/duties/fees, and following all local rules & regulations of your country.

How much does shipping cost?

Enjoy FREE FAST 3-Day shipping on US orders over $50+. Please see all available shipping options & prices below:


United States:

3-Day Express (Orders Over $50): FREE

3-Day Express (Orders Under $50): Only $6

2-Day Express: Only $12


Australia, Canada, United Kingdom, Italy, New Zealand:

First Class Package International (Orders Over $100): FREE

First Class Package International (Orders Under $100): Only $10


All Other International Countries:

Rate is calculated at checkout depending on country & weight.

How can I check the status of my order?

There are 3 different options to check the status of your order.

Option 1: Log into your account. (Tap here to do so)

Option 2: Check the Order Confirmation or Shipping Confirmation emails we sent you.

Option 3: Look up your Email/Phone and Order Number or Tracking number on our tracking tool. (Tap here to do so)

Where can I find my order confirmation & shipping confirmation email(s)?

Please check your inbox (and maybe your spam folder!). We process your confirmation email instantly upon receiving your order, and shipping confirmation emails are sent the moment your order is fulfilled.

Is there an age restriction?

Although none of our products have any legally required age restrictions, it is our company policy that all customers must be 18+ years of age. Cloudy diffusers contain ZERO drugs or illegal substance. Cloudy diffusers are not intended for anyone under the age of 18.

MINORS ARE NOT PERMITTED TO USE OUR WEBSITE OR PRODUCTS.

What payment methods do you accept?

We accept all major forms of payment. This Includes: 


All Common Debit & Credit Cards: Visa, MasterCard, American Express, JCB, Discover, Diners Club, Elo & all other major providers.


All Common Wallets & Other Popular Methods: PayPal, Shop Pay, Shop Pay Installments, Apple Pay, Venmo, Sezzle, Google Pay, Facebook Pay, Bancontact, iDEAL


Pay in Installments / Buy Now Pay Later (Interest Free): AfterPay Installments, Shop Pay Installments, Sezzle, PayPal Installments. Note that Shop Pay Installments only works on orders $50+, but Sezzle & PayPal Installments can be used on orders of all sizes.

Do you have any discount codes?

Although we’re already confident that our premium products are already affordable & offer incredible value, we have plenty of options to make our products even more affordable & accessible!


Stock Up & Save Big (up to $140/60%+ off):

Buy larger quantities of our products to save tons of $! For example, our Melatonin Diffuser goes from $20 per diffuser to $8.3 per diffuser when you buy a 12-Pack. That’s nearly 60% off and saves you $140! This gives you the peace of mind of not running out of product fast and worrying about having to re-order, and can also help you hit our FREE Shipping thresholds (US gets Free Shipping on Orders $50+, AUS/CA/UK/IT/NZ gets Free Shipping on Orders $100+)! Simply tap a quantity under "Select Quantity" on the product page of the item you're purchasing and enjoy those sweet savings!


Subscribe & Save Money Time, and the Environment (up to 20% off):

We offer convenient, risk-free, & affordable subscriptions on all of our products. Simply tap “Subscribe & Save” on any of our product pages and enjoy 10-20% off. You can select a delivery schedule that works for you. There’s no obligation - you can skip, modify, or cancel your subscription at any time.


Bundle & Save $$$ with Kits (up to $108/50+% off):

Get great value when you select, bundle, & save 50%+ on an All-In-One Relax + Rest Kit. Who wouldn’t want to get to try our entire line of products while also saving $60-$100+! Best of all, each one of our All-In-One Kits also include FREE FAST US shipping!


Claim Your FREE Silk Eye Mask Gift ($20 value):

All orders automatically include a FREE Silky Sleep Mask (worth $20). No code necessary.


Earn FREE Shipping ($6-$10 value):

Get FREE fast shipping and save $6-$10 when you hit our shipping threshold. US orders over save $6 off their order by getting FREE Fast 3-Day Express Shipping ($6 value) when their order is $50+. Australia, Canada, United Kingdom, Italy, New Zealand orders save $10 off their order by getting FREE First Class Package International Shipping ($10 value) when their order is $100+.


Give $10 Off, Get $10 Off ($20 value):

Our Cloudy Rewards Program lets you Text or DM your friend a link to get $10 off their first order, and claim a $10 Gift Card of your own once they use theirs. You can also earn points by following us, signing up, placing orders, sharing discounts with friends, & more. Points can be redeemed for % discounts, $ gift cards, free gifts, & more. Tap here to sign up (free, takes 30 seconds). (Note that you can’t sign up just only to use your own discount code/link that is supposed to be meant for sharing with friends, as we block these discounts when users try to game the system.)

Earn FREE % Discounts, Coupons, $ Gift Cards, Gifts & more (earn $10/20%+ off):

Our Cloudy Rewards Program lets you earn points by following us, signing up, placing orders, sharing discounts with friends, & more. Points can be redeemed for % discounts, $ gift cards, free gifts, & more. Tap here to sign up (free, takes 30 seconds).

Follow Us on Social Media (quick & easy):

Our Cloudy Rewards Program lets you earn points by following us, signing up, placing orders, sharing discounts with friends, & more. Points can be redeemed for % discounts, $ gift cards, free gifts, & more. Tap here to sign up (free, takes 30 seconds).

Is it safe to order online from your website?

Yes! We have physical, electronic, and administrative processes to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for the encryption of all financial transactions through the website.

Melatonin Diffuser

How does it work?

The Cloudy Melatonin Diffuser is a personal aromatherapy product that allows you to enjoy a soothing scented aroma, perfect for inspiring a sense of peace & tranquility. The diffuser blend features key ingredients such as melatonin, lavender, chamomile, and more. Not for ingestion/inhalation. Why? It works better that way!

Is it an e-cigarette or tobacco product?

NO. Cloudy contains absolutely NO NICOTINE or other drugs.

Cloudy diffusers are personal aromatherapy diffusers that contain melatonin and essential oils and release aromatic mist to provide all the benefits of aromatherapy. They are designed for adults looking to promote self care.

While Cloudy diffusers somewhat resemble e-cigarettes in appearance, Cloudy diffusers are not e-cigarettes. 

E-Cigarettes are defined as electronic nicotine delivery systems, or ENDS. There is no nicotine in Cloudy diffusers. In fact, all Cloudy diffusers are completely free of nicotine, tobacco, Vitamin E acetate, THC, CBD, and any other controlled substance. Users do not inhale.

Cloudy diffusers have a variety of features that further distinguish them from e-cigarettes, including: 

Intention: Cloudy diffusers are intended to provide an easy and convenient aromatherapy experience. 

Ingredients: Cloudy diffusers are filled with melatonin and essential oils rather than any controlled substance.

Mechanism of action: The temperature of Cloudy diffusers is intentionally kept as low as possible to preserve the melatonin and essential oils.

Cloudy diffuser users do not inhale. Why? It works better that way!

What's in it?

Melatonin, Lavender, and Chamomile are the key ingredients. View Full Ingredients

What's not in it?

Cloudy diffusers are completely free of nicotine, tobacco, Vitamin E acetate, THC, CBD, and any other regulated substance.

How long does it last?

Each diffuser is made to last approximately 1 month (30 days) of use. Users may use the diffuser up to 7 times per day. Usage life may vary.

How do I know it has run out/died?

You will know that the diffuser has run out/died once the light stops flashing, it starts blinking, or it stops dispensing mist.

Is there an age restriction?

Although none of our products have any legally required age restrictions, it is our company policy that all customers must be 18+ years of age. Cloudy diffusers contain ZERO drugs or illegal substance. Cloudy diffusers are not intended for anyone under the age of 18.

MINORS ARE NOT PERMITTED TO USE OUR WEBSITE OR PRODUCTS. 

Minors are NOT PERMITTED to use our website or product.

Ready to invest in your rest?