Frequently Asked Questions

Melatonin Diffuser

How does it work?

Pulling on the diffuser will turn the inside liquids into a light mist which you pull into your mouth, and then release out your nose. Our diffuser works best when used retronasally, in the mouth and out the nose, without inhaling to the lungs. Not for ingestion/inhalation.

Is it an e-cigarette or tobacco product?

NO. Cloudy contains absolutely NO NICOTINE or other drugs.

Cloudy diffusers are personal aromatherapy diffusers that contain melatonin and essential oils and release aromatic mist to provide all the benefits of aromatherapy. They are designed for adults looking to promote self care.

While Cloudy diffusers somewhat resemble e-cigarettes in appearance, Cloudy diffusers are not e-cigarettes. 

E-Cigarettes are defined as electronic nicotine delivery systems, or ENDS. There is no nicotine in Cloudy diffusers. In fact, all Cloudy diffusers are completely free of nicotine, tobacco, Vitamin E acetate, THC, CBD, and any other regulated substance. Users do not inhale.

Cloudy diffusers have a variety of features that further distinguish them from e-cigarettes, including: 

Intention: Cloudy diffusers are intended to provide an easy and convenient aromatherapy experience. 

Ingredients: Cloudy diffusers are filled with melatonin and essential oils rather than any regulated substance.

Mechanism of action: The temperature of Cloudy diffusers is intentionally kept as low as possible to preserve the melatonin and essential oils.

Cloudy diffuser users do not inhale.

What's in it?

Melatonin, Lavender, and Chamomile are the 3 main key ingredients. That's all! View Full Ingredients

What's not in it?

Cloudy diffusers are completely free of nicotine, tobacco, Vitamin E acetate, THC, CBD, and any other regulated substance.

How long does it last?

Each diffuser is made to last approximately 1 month (30 days) of use. Users may use the diffuser up to 7 times per day. Usage life may vary.

How do I know it has run out/died?

You will know that the diffuser has run out/died once the light stops flashing, it starts blinking, or it stops dispensing mist.

Is there an age restriction?

Cloudy diffusers contain ZERO drugs or illegal substance. Although it is completely legal and free of any regulated substance, we still don't recommend anyone under the age of 18 to use our diffuser as we do not wish to encourage the hand-to-mouth habit that may lead to unhealthy habits, such as smoking.

MINORS ARE NOT PERMITTED TO USE OUR WEBSITE OR PRODUCTS. 

General / Shipping

When will my package ship after I order?

Orders are shipped same-day if placed before 12PM EST on a business day. Orders after that will ship the next business day.

How long will it take for my order to arrive?

Note: Our US-based fulfillment center is fully operational and shipping orders. Due to the explosion in our brand's popularity along with COVID-19 related delays, allow up to a few extra days for your order to deliver. All-In-One Relax + Rest Kits, Dream Mists, Mellows, and Calmies will experience additional delays. Thank you for your patience and understanding during these crazy times. Be assured you'll be kept updated via email! :)

1. Orders shipped with "3-Day Express" will arrive in an average of 2 business days (1-3 business day range) after shipment.

2. Orders shipped with "2-Day Express" will arrive in 1-2 business days after shipment.

3. Orders shipped with "First Class Package International" will arrive in an average of 5 business days (3-12 business day range) after shipment

Is there an age restriction?

Cloudy products contain ZERO drugs or illegal substance. Although they are completely legal and free of any regulated substance, we still don't recommend anyone under the age of 18 to use our diffuser as we do not wish to encourage the hand-to-mouth habit that may lead to unhealthy habits, such as smoking.

MINORS ARE NOT PERMITTED TO USE OUR WEBSITE OR PRODUCTS. 

Minors are NOT PERMITTED to use our website or product.

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