Shipping Info
How long will it take my order to arrive?
Orders usually ship same-day or next-day. Orders are shipped same-day if placed before 12PM EST on a business day. Orders after that will ship the next business day. Be assured you'll be kept updated via email, where you’ll receive a tracking number and link to track your order the moment your order ships! Allow up to 24hr for tracking numbers to update with latest status.
Shipments to United States:
1. Orders shipped with "3-Day Express Standard" will arrive in an average of 3 business days (1-5 business day range) after shipment.
2. Orders shipped with "3-Day Express Expedited + Priority Processing" in an average of 2-3 business days (1-4 business day range) after shipment.
3. Orders shipped with "2-Day Express Expedited + Highest Priority Processing" in an average of 1-2 business days (1-2 business day range) after shipment.
Canada, Australia, United Kingdom, Israel, New Zealand, Netherlands, Saudi Arabia, Italy, Switzerland, + All Other Countries Worldwide:
1. Orders shipped with "eCommerce Packet Priority" will arrive in an average of 7 business days (5-12 business day range) after shipment.
2. Orders shipped with "eCommerce International Packet Plus" in an average of 5 business days (4-10 business day range) after shipment.
3. Orders shipped with "Express International Expedited" in an average of 2 business days (1-4 business day range) after shipment.
Starter Kits & Calm Diffuser 1-Packs Pre-Order/Backorder Note (NOW SHIPPING: All units should within ~1-4 weeks/by ~June 25th if they haven't already): All products we sell are shipping at normal fast speed except the following items that are on pre-order/back order due to high demand: Starter Kits (All Sizes) & Calm Diffusers (Only the 1-Pack Size of Calm Diffusers are backordered). These items are on pre-order/backorder but have begun shipping & and all units should ship within ~1-4 weeks (by ~June 25th) if your order is placed any time after May 10th & hasn't already been shipped. Any other products in your order are available to ship immediately, but your Starter Kit or Calm Diffusers would ship in a separate shipment than any other products in your order. In the case that you place an order that contains any of the above pre-order items but also contains other items that are in-stock, you may have the ability to request we ship your in-stock items immediately instead of waiting till the backordered items are in-stock to ship the whole order at once by emailing us a backorder split request with your order number (tap to do). Alternatively, you may also request that we re-place a back-ordered item in your order with an item that is in stock & ready to ship (ex: all other products are in-stock). Be assured you'll be kept updated via email & will be sent tracking as soon as your Starter Kits or Calm Diffusers are shipped.
How much does shipping cost?
Enjoy FREE FAST 3-Day shipping on US orders over $50+. Please see all available shipping options & prices below:
United States:
3-Day Express Standard (Orders Over $50): FREE
3-Day Express Standard (Orders Under $50): Only $6
3-Day Express Expedited + Priority Processing: Only $8
2-Day Express Expedited + Highest Priority Processing: Only $14
Canada, Australia, United Kingdom, Italy, New Zealand, India, Israel, Kuwait, Philippines, Saudi Arabia, United Arab Emirates, Austria, Denmark, France, Germany, Ireland, Netherlands, Norway, Spain, Sweden, Switzerland, Turkey, Mexico:
eCommerce Packet Priority (~5-12 Days) (Orders Over $80): FREE
eCommerce Packet Priority (~5-12 Days) (Orders Under $80): Only $6
eCommerce International Packet Plus (~4-10 Days): Only $12
Express International Expedited (~1-4 Days): Only $24
All Other International Countries:
eCommerce Packet Priority (~5-12 Days) (Orders Over $100): FREE
eCommerce Packet Priority (~5-12 Days) (Orders Under $100): Only $8
eCommerce International Packet Plus (~4-10 Days): Only $12
Express International Expedited (~1-4 Days): Only $24
Can I cancel an order after I place it?
Inventory reservations are made instantly, so we are unable to cancel orders after you place them. You may still try and reach out to cancel your order, but we can not guarantee that we will be able to successfully cancel it.
Track your order
A tracking code will be emailed to you when your order is shipped.
If your package is marked as delivered but can't be found, call or visit your local post office and provide them with the tracking #.
Cloudy is not responsible for lost or stolen packages. We have no control over your package after it is handed off to the carrier. We are unable to refund/replace orders that are marked as delivered.
In some cases (large wholesale orders, orders placed on hold pending information confirmation, orders placed on hold pending investigation of potential fraud, periods of high order volume, pre-orders, etc.) your order may be subject to additional processing & shipping delays. Please be patient during these cases & feel free to reach out to support for updates.
All delivery dates and times are not guaranteed and are rough approximate estimates. The actual exact processing and/or delivery speed of your order can and will vary, sometimes significantly.
When ordering from TryCloudy.com you're responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Cloudy has no control over these charges, nor can Cloudy predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note:
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment.
IMPORTANT NOTICE: You must carefully read and agree to our to our terms of service, disclaimer, age policy, refund policy, and privacy policy before making a purchase or using our products or website. By making a purchase or using our products or website, you agree that you have read & agreed to all of the linked policies & related items. See Important Notice.