Note: Our US-based fulfillment center is fully operational and shipping orders. Due to the explosion in our brand's popularity along with COVID-19 related delays, allow up to a few extra days for your order to deliver. All-In-One Relax + Rest Kits will experience additional delays. Thank you for your patience and understanding during these crazy times. Be assured you'll be kept updated via email! :)
When will my package ship after I order?
Orders are shipped same-day if placed before 12PM EST on a business day. Orders after that will ship the next business day.
How long will it take my order to arrive?
1. Orders shipped with "3-Day Express" will arrive in an average of 2 business days (1-3 business day range) after shipment.
2. Orders shipped with "2-Day Express" will arrive in 1-2 business days after shipment.
3. Orders shipped with "First Class Package International" will arrive in an average of 5 business days (3-12 business day range) after shipment.
Can I cancel an order after I place it?
Inventory reservations are made instantly, so we are unable to cancel orders after you place them.
A tracking code will be emailed to you when your order is shipped. You can track your order here.
If your package is marked as delivered but can't be found, call or visit your local post office and provide them with the tracking #.
Cloudy is not responsible for lost or stolen packages. We have no control over your package after it is handed off to the carrier. We do not refund/replace orders that are marked as delivered.
Should you have any concerns regarding your order, visit our contact us page.
Note that in the case your country has any additional fees, we are not liable to pay them. You are solely responsible for paying any import duties/taxes.