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Shipping Info

Note: Please be patient in case shipping carriers have any COVID-related delays.

Note: Please be patient in case shipping carriers have any COVID-related delays.

When will my package ship after I order?

Orders are shipped same-day if placed before 12PM EST on a business day. Orders after that will ship the next business day. Be assured you'll be kept updated via email, where you’ll receive a tracking number and link to track your order the moment your order ships! Allow up to 24hr for tracking numbers to update with latest status.

Calm Diffusers & Caffeine Diffusers Note: All products we sell are shipping at normal fast speed except our new "Calm Diffusers" & "Caffeine Diffusers", which are on pre-order and will ship around mid-August. Any other products in your order will likely ship immediately, but your Calm or Caffeine Diffusers will ship in a separate shipment than any other products in your order. Calm Diffuser & Caffeine Diffuser ingredients & packaging may vary. Be assured you'll be kept updated via email & will be sent tracking as soon as your Calm or Caffeine Diffusers are shipped.

How long will it take my order to arrive?

1. Orders shipped with "3-Day Express" will arrive in an average of 3 business days (1-5 business day range) after shipment.

2. Orders shipped with "2-Day Express" will arrive in 1-2 business days after shipment.

3. Orders shipped with "First Class Package International" will arrive in an average of 5 business days (3-12 business day range) after shipmentBe assured you'll be kept updated via email, where you’ll receive a tracking number and link to track your order the moment your order ships! Allow up to 24hr for tracking numbers to update with latest status.

Can I cancel an order after I place it?

Inventory reservations are made instantly, so we are unable to cancel orders after you place them. You may still try and reach out to cancel your order, but we can not guarantee that we will be able to successfully cancel it.

Track your order

A tracking code will be emailed to you when your order is shipped.

Track your order

If your package is marked as delivered but can't be found, call or visit your local post office and provide them with the tracking #.

Cloudy is not responsible for lost or stolen packages. We have no control over your package after it is handed off to the carrier. We are unable to refund/replace orders that are marked as delivered.

Should you have any concerns regarding your order, you may reach out:

Contact us
Note that in the case your country has any additional fees, we are not liable to pay them. You are solely responsible for paying any import duties/taxes.